Shipping and Delivery

Order Confirmation

As soon as you place your order you will receive an order confirmation email. This means we have received your order and pre-authorized your payment method.

Your order is then sent to our fulfillment partner to confirm the item is in stock and available for shipment. If an item is on backorder or unavailable, we will void the pre-authorization and contact you by email.

Processing & Shipping

Orders are typically processed and shipped within 1–3 business days. Once your order leaves the warehouse, we'll email tracking information to the address you provided at checkout.

If you haven't received tracking information within six business days of placing your order, email us at info@lucidaura.co and we'll look into it.

Damages

Please inspect your package when it arrives. If you notice any damage, make a note of it when signing for delivery.

If your items arrive damaged, send photos and your order number to info@lucidaura.co and we'll send a replacement or issue a refund at no cost to you.

Cancellations & Returns

If your order has already shipped, return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Refunds are issued to the original payment method.

For full details, see our Refund Policy.

Questions

Email us any time at info@lucidaura.co.